Let’s talk about securing your communication when you use MeetFox. You need to know about this. Security matters.

Our world is going digital. The internet, messaging apps, and virtual meetings connect us. But how safe are we? What shields from nefarious actors trying to hijack our online communication?

There is no way of stopping third-parties from attacking our communication channels. All we can do is choose secure platforms for our communication. Or at least, learn how to protect ourselves.

Securing MeetFox communication

Each online tool you use has its security protocol to protect users from unauthorized intrusion. MeetFox is no different. Here are some of the security measures they have put in place for your peace of mind.

 

Encryption and security

All communication between your browser and MeetFox is transmitted over an encrypted connection (HTTPS using TLS).

 

Scheduled calls

A unique link is generated for meeting consumers when a MeetFox video call meeting is scheduled. MeetFox stores this link in raw format. MeetFox sends the unique link to the party which scheduled a call via email before the meeting starts. The scheduling tools optionally sends the same link via SMS.

 

A video/audio call is accessible:

 

  • An hour before the meeting is scheduled to start. 
  • To the meeting provider from their dashboard
  • To meeting consumers using a unique link

 

The call is also accessible when the meeting provider ends the call. It can also expire without ending 6 hours after the start of the planned meeting.

 

Unrecorded 1to1 calls

Unrecorded meetings take via peer-to-peer (P2P) communication. This means that communication takes place between end-users’ devices. Unrecorded calls do not involve third-party intermediaries.

 

Recorded calls

MeetFox records scheduled 1to1 meetings. Only the meeting provider can enable the recording of the meeting. The meeting provider changes recording settings before the meeting before the first access to the meeting. The meeting provider informs the consumer that the call is being recorded.

MeetFox does not directly handle the data of the recorded calls. Call recordings happen via Twilio. Twilio stores the recorded data on its cloud for 30 days. The Meeting provider can access the recording during the 30 days. Twilio deletes the recording from its servers when the 30-day period expires.

MeetFox stores your personal information. It does not share it with Twilio for security reasons. Twilio only collects your location information. To identify the closes media server for low latency.

Twilio is a reliable global provider of infrastructure for online communication. And it is GDPR compliant as well.

 

Permanent rooms

MeetFox rooms for 2 participants work in a way as “Unrecorded 1to1 calls.” Calls within MeetFox rooms cannot be recorded.

Calls within MeetFox rooms happen via Twilio media servers. All participants share and receive media through Twilio media servers and this data is not stored. 

 

SMS: Securing MeetFox communication

MeetFox sends optional reminders to participants of scheduled calls using Twilio services. The SMS contains name and meeting details including a unique link to access the call. MeetFox shares phone numbers and SMS content with Twilio.

 

Chat 

MeetFox stores all chat communication in raw format and does not remove it from its servers. Each message sender and receiver are MeetFox users with known email and name. MeetFox anonymizes user identities when their accounts are removed.

 

Credit cards

We use Stripe for our credit card processing and storage – specifically Stripe Payments Europe, Ltd. Stripe is an extremely reliable, global payment processor that managed transactions for thousands of customers every day.

The company is a PCI Service Provider Level 1, which is the strictest level of certification possible for a payment processor. They use high-level security to achieve this, and they are also GDPR compliant. You can read more about their security measures and them as a company on their website.

 

Securing MeetFox communication

MeetFox secures communication in various ways. This includes sending the call links to the desired participants. Call reminders are a great resource tool. Most importantly, call recording is a handy feature.

This feature is open to meeting providers. Meeting providers inform participants that the call recording is in progress.

And the use of a third-party – Twilio – is a good thing when it comes to the storage of recordings. 

For what its worth, your communication is safe with MeetFox. Not only because they have taken extreme measures to secure their communication lines. But also because they work in partnership with GDPR-compliant companies.

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