General Terms and Conditions of Use
Coachfox GmbH, Strehlgasse 18/7, 1190 Wien,Phone: +436642260617, Email:
firstname.lastname@example.org,for the use of the Internet platform and IT solution MeetFox.com.
As of 02 February 2018Please read these terms carefully before accessing or using our
services.1. APPLICATION / CONCLUSION OF CONTRACT / CONTRACTUAL RELATIONSHIP
1.1. Subject matter of the General Terms and ConditionsThe following General Terms and Conditions
(hereinafter referred to as "GTC") contain the basic rules for the use of Coachfox GmbH (hereinafter
referred to as "Coachfox"), which was founded in Austria and registered in the Vienna Business Register
under the number FN 464148 x Seat in Vienna 1190, Strehlgasse 18/7 provided Internet platform
MeetFox.com (hereinafter "MeetFox").
1.2. Definitions The company Coachfox GmbH operates the internet platform and IT solution
MeetFox, which offers service providers various technical functions that facilitate the handling of
appointments and billing. For the purposes of these terms and conditions, "user" as an override is any
person who uses MeetFox services or offers services via MeetFox. "Provider" means a private or
business user (natural or legal person) who offers a certain service on MeetFox. "Customer" is a private
or business user who uses offers through MeetFox.
1.3. Validity of the GTCThe GTC apply to all statements of intent in connection with the use of
MeetFox and legal transactions or similar transactions of the user as well as to all business relations
between MeetFox and the user. Terms and conditions of the user deviating from these conditions do not
apply. By accessing and using the Services, users are legally bound to acknowledge and agree to the latest
relationship between the user and Coachfox. If the user does not accept these terms and conditions, he may
not use the functionalities of MeetFox.
which will be communicated to the user concerned in connection with the respective services.
For the use of the electronic payment system MANGOPAY, which is used for the settlement of all payment
flows between the supplier and the customer as well as between the supplier and Coachfox, the following
Mangopay conditions also apply: https://www.mangopay.com/terms/end-user-terms -and-conditions /
Although the terms used in this contract refer to natural persons only in masculine form, they refer
to women and men in the same way. Coachfox points out that these Terms and Conditions apply to any use of
1.4. Changes to the Terms and ConditionsCoachfox reserves the right to make changes or additions to
the Terms and Conditions at any time. The latest version is always valid at the time of use, which is
published on the website at https://meetfox.com/termsandconditions/ and is available to users at any
The user agrees to minor and reasonable changes to the terms and conditions - if these are
objectively justified - too, in particular, the user agrees that the service offer, which was agreed upon
conclusion of the contract, may change slightly. For minor changes Coachfox does not undertake to inform
However, if relevant changes are made, Coachfox may make such changes with effect for the future if
the user has been informed by email no later than two weeks prior to the coming into effect of the new
terms and conditions. If a user does not agree to the changed terms and conditions, further use of
MeetFox is no longer possible and the user can delete his account. If the user uses the functions of
MeetFox nevertheless, the changed AGB apply as accepted.
1.5. Choice of law / jurisdiction The contract and all derived reciprocal rights and obligations as
well as claims between Coachfox and users are subject to Austrian law. The exclusive place of jurisdiction
for all disputes arising from this contractual relationship is the court of competent jurisdiction for the
headquarters of Coachfox. Regardless, Coachfox is entitled to sue the user at their general venue.
1.6. Contract language The contract language is German.
1.7. Severability clause The invalidity of individual provisions does not affect the validity of
the remaining terms and conditions.
1.8. Assignment / Transfer Users agree that Coachfox may assign or transfer this agreement, in
whole or in part, to subsidiaries, affiliates, purchasers of their shares, businesses or assets, or a
legal successor. If the user does not agree with this, this item can be negotiated individually, whereby a
contact with Coachfox by the user under email@example.com or firstname.lastname@example.org is required.
2. SCOPE OF SERVICES
MeetFox's primary service and content is the provision of an IT solution that enables customers to
arrange and use third-party services. Since a service provided via MeetFox is provided in direct
relationship by the provider, there are contracts for the respective service provision as well as rights,
obligations and claims arising from a service provided exclusively between the provider and the customer.
MeetFox acts merely as a provider of technical assistance for appointment, messaging, videoconferencing,
and payment. A successful use of a paid service via MeetFox is charged to customers (see point 6 - terms
of payment / fee).
Not scope of service is the assurance of the correctness or quality of the offerers and customers of
MeetFox. All information about published services and their providers are provided by the providers
themselves and can not be reviewed by Coachfox. Due to the transparency of the provider profiles, the
competencies according to the provider's information are visible to the customer. Thus, the customer can
judge the competence of the providers on their own responsibility. Users acknowledge and agree that
MeetFox does not provide consulting services on its own and that all services published through
MeetFox are provided exclusively by independent third parties not employed by Coachfox or a company
affiliated with Coachfox.
This description is intended to clarify that discussions between customers and providers are not
part of the contract, and therefore in principle do not trigger any legal consequences for the contractual
relationship. The provider is in the context of the service the sole contractual partner of the customer.
Coachfox has no knowledge of the scope and content of the services provided through MeetFox. Any claims
for defective service or other violations must be made against the provider himself.
3. REGISTRATION / USE
Use of the functions provided by MeetFox requires registration on the website (www.derbutton.com) and
MeetFox is basically free.
DThe use of MeetFox is only permitted to persons over the age of 18 who have full legal capacity.
Furthermore, the use of MeetFox natural and legal persons for both private use and for commercial use is
3.1. Establishment of the user account For the time being, information required for registration is
an email address and a self-selected password. Upon submission of this data and the required approval of
which concludes a free but legally binding contract between User and Coachfox.
3.2. Additional information required by the providerComprehensive information is required for
registration as a provider, in particular first and last name, date of birth, address, telephone number,
email address, company name and UID number (if available), password. In addition, payment acceptance data
such as IBAN and BIC are required to arrange for payment of the fee paid via MeetFox to the provider.
Upon successful entry of all required data, the provider sends a contract offer by selecting the
"Register" button. Coachfox reserves the right to refuse the registration and thus the contract offer
within 10 working days after submission without stating reasons, if the information is incomplete or the
services offered do not correspond to the service spectrum of MeetFox.
3.3. Completeness and timeliness of the dataUsers are required to ensure that account
information is always truthful, complete and up-to-date. Coachfox points out that if the personal data is
changed, the user is responsible for updating this data immediately. Should the user account data no
longer be correct, complete and up-to-date; the payment method / payment data of the user is invalid or
expired; or the information is incorrect, Coachfox reserves the right to deny access to the functions of
MeetFox or terminate the contract with the user.
3.4. Obligations and rights of the userThe user is obliged to behave appropriately and in accordance
with the terms and conditions and applicable laws. Coachfox points out that users themselves are
responsible for all activities on their account and therefore undertake to keep username and password safe
at all times and to keep it strictly confidential. The use of the user account is limited to the
registered person and the disclosure of credentials (email and password) to a third party is therefore
strictly prohibited. Coachfox also does not allow multiple logins - each user may register only once. The
user undertakes to inform Coachfox immediately in case of suspected misuse of the user account by third
Coachfox reserves the right to block or delete customer accounts if the user violates the terms and
conditions, the applicable law or otherwise inappropriate or misrepresents. The User agrees to use the
services for lawful purposes only, not to incur any harassment, annoyance or inconvenience in any way or
to discontinue user content that is offensive, libelous, vulgar, violent, obscene, pornographic, unlawful
or otherwise are offensive.
Furthermore, he undertakes not to transmit any data that violates the rights of third parties (eg personal
rights, name rights, trademark rights, copyrights, etc.). Users have the option to notify users to
Coachfox (email@example.com) or MeetFox (firstname.lastname@example.org) if they suspect that another user is
violating any law or these Terms.
3.5. Additional duties and rights of the provider
Coachfox points out that the processing of services via video telephony is not suitable for all
service groups and is also subject to legal restrictions. Thus, the practice of medicine, in particular
the diagnosis or therapy for the relief of illness, suffering and bodily injury by any means of
telecommunications is prohibited by law. The provider therefore undertakes to inform the customer about
the limitations of online coaching and to check before accepting a customer, but at the latest during the
initial interview, whether their own professional qualifications or an online conversation in general for
the achievement of the desired Goals is appropriate. If necessary, the provider is obliged to refuse a
customer or refer to an offline conversation.
The provider can determine at what times, at what price and in what frequency services are offered.
The provider is only obligated to its availability if an appointment has been agreed and confirmed by the
provider himself.By registering, the provider assumes all responsibility for the content and
presentation of its service offering via MeetFox and to comply with the legal information obligations.
In addition, the provider is committed to provide only serious, professional and quality offers and not to
make false, misleading or illegal advertising for its service. The provider also assures that he has and
has the necessary qualifications and competencies (professional qualifications, university degrees,
training, etc.) to provide the service presented by MeetFox itself.
3.6. Confidentiality and safetyAll user data will be treated confidentially according to the
confidentiality and secrecy. Furthermore, all users agree to use personal information only in connection
with the service used. Any transfer of information or data to third parties and the use thereof outside
the scope of the service is expressly prohibited.
3.7. Communication Video communication technology is offered directly in the browser embedded on
MeetFox. Through the direct connection of the server of the provider with the server of the customer,
the video conversation is encrypted, with the access by third parties proves to be inadmissible and
technically impossible. This also applies when using a public hotspot. The respective endpoints generate
randomized keys at the beginning of each video circuit, which are also periodically changed during the
call to make the connection even more secure.
By creating an account on MeetFox, the user agrees that the e-mail address provided by the user is used
for all correspondence with the user as well as for sending legally relevant messages. Users may send
communications to Coachfox or MeetFox by e-mail to email@example.com or firstname.lastname@example.org or by
mail to Coachfox GmbH, Strehlgasse 18/7, 1190 Wien.
Coachfox points out that email addresses are never published by users and are never visible to other
users. Any communication between the provider and the customer is made via the communication channels
provided via MeetFox (video conference, Coachfox messages), which can only trigger a message generated
via Coachfox or MeetFox to the specified user email address.
4.1. AppointmentThe services offered via MeetFox do not constitute a legally binding offer, but
merely serve to present the providers. After registration on MeetFox a first contact with the respective
service provider or an appointment can already be made on the functions provided. The appointment is made
by selecting a time window. The customer only makes a binding request for the use of a service by clicking
on the "request appointment" button. The provider validly validates the request by clicking on the "accept
Deadline" button, which establishes a contract for the provision of a service between the supplier and the
customer. After this confirmation of the desired time window, the customer receives a confirmation email
of the appointment. The customer is advised that in the absence of reconfirmation of the selected time
window by the provider, no appointment has been agreed and thus no service is provided.
4.2. Service costs / duration of the service The service costs are optional and individually
determined by the provider and are expressly announced to the customer before concluding the service
contract. When sending an appointment request, the desired duration can be selected from the offer. The
call can be canceled at any time, however, the provider reserves the right to charge the costs for the
entire, previously agreed call duration. All prices are, unless otherwise stated, including VAT.
The provider is free to offer the first use of a service (the "first meeting") free of charge.
Neither the provider nor the customer are required to conduct follow-up discussions.
4.3. Video conferenceAfter confirming the appointment, the service can be used at the agreed time
window via the provided video conferencing function. For this, both provider and customer must be logged
on MeetFox, whereupon a window for starting the conversation automatically appears. By selecting the
"start conversation" button by the customer and the provider, the video conference is started.
5. PAYMENT TERMS / FEES
Coachfox and thus the MeetFox solution use a secured electronic payment system of the financial service
provider Mangopay (59 Boulevard Royal, L-2449 Luxembourg) for the settlement of all payment services and
cash flows. MANGOPAY is owned by Leetchi Corp. SA, 14 Rue Aldringen, L-1118 Luxembourg. This is an e-money
institution approved and supervised in accordance with the provisions of the CSSF in Luxembourg (No
By registering on MeetFox, the user expressly agrees to the possible MeetFox monthly fee, the
underlying pricing models and the following terms and conditions of payment and payment terms of Mangopay.
For the accuracy, completeness and security of the processes that are performed by Mangopay, Coachfox, and
thus MeetFox, assumes no liability.
In the event that a booking has been made incorrect, duplicate or unauthorized, Coachfox can be
contacted at email@example.com or firstname.lastname@example.org and a refund requested. If the Coachfox or
MeetFox and / or Mangopay terms and conditions are violated, the user may be denied the right of
recourse. Coachfox also reserves the right to post payments in this case or in the event of a breach of
5.1. payment receiptIn order to receive payments, the registration of each provider with the
financial services provider Mangopay is required. This registration is free for the provider and is
carried out automatically and simultaneously with the MeetFox account registration. By registering on
MeetFox, the provider agrees to the free opening of a business account with Mangopay (a so called an
eWallet) in his name, whereby a separate contract between the provider and Mangopay comes about. By
agreeing to these Terms and Conditions, the User also automatically accepts the Mangopay Terms and
Conditions, available at https://www.mangopay.com/terms/end-user-terms-and-conditions/Mangopay_Terms-AT.
For the establishment of the eWallet, the following data of the provider are necessary, which are
forwarded by MeetFox to Mangopay: first name, last name, email address, date of birth, nationality,
country of residence and a valid bank account. The user is responsible for ensuring that the data provided
is always current and correct. In addition, the provider instructs Coachfox to transmit all data related
to the service (time, customer data, etc.) to the financial services provider Mangopay.
In this context, the provider mandates Mangopay with the settlement of the money transfer, so with the
collection of the agreed fee from the Mangopay customer account on their own Mangopay business account and
possibly the collection of MeetFox service fee from their own Mangopay business account to the Mangopay
account of Coachfox.
If the customer has used a service (which may be shorter than the booked duration) or if the cancellation
policy of the provider results in a cancellation fee, the amount debited to the customer minus the
membership fee MeetFox service fee and the transaction fee set by Mangopay will be charged to the
customer credit transferred to the e-wallet of the provider. The digital billing of the used service takes
place within 7 days after completed service.
By default, all amounts present on the Mangopay business account will be transferred every 14 days to the
bank account specified by the provider at any desired EU bank, provided that the above-mentioned 7-day
deadline is met. At the request of the provider, these payments may also be brought forward in compliance
with the aforementioned deadline. The eWallet and the electronic money deposited on it are the sole
responsibility of the respective provider and no person other than the eWallet holder has rights to the
funds therein. The provider agrees that he is responsible for the regular control of the incoming payments
and takes note that no regular account statements will be sent.
5.2. TheButton membership and service fee
The Provider has the option to choose between different membership models, which correspond either to a
monthly fixed amount or to a service fee per appointment processed via MeetFox or a combination thereof.
A selection of a membership model to be made by the provider is required immediately after registration,
but before actual activation of the MeetFox profile. All prices include VAT.
If a membership with a service fee is selected, the provider will be charged the agreed service fee in
percent (including VAT) of the net service price charged to the customer after the appointment has been
processed. The service charge is a one-time, generally non-refundable fee, which is charged to the
provider in this model for each booked via MeetFox appointment processing.
If a membership with a monthly fixed amount is chosen, billing will be monthly or yearly. The provider
pays an amount for one month of membership and can thus use the functionalities of MeetFox. One month of
membership starts on the day of the paid membership fee and ends at midnight on the previous day of the
calendar month. The monthly membership automatically renews for another month unless the member terminates
the membership agreement before renewal.
Any membership model does not include payment fees incurred by payment services provided by the financial
services provider Mangopay. These will be charged separately and deducted with the payment to the Mangopay
Coachfox reserves the right to increase any membership and service fees for future providers, as
applicable, with each provider having the service fee applicable to each registration.
5.3. Return debit / default SIf there is a return debit, a payment default or an unauthorized use of
the credit card or the Mangopay customer account, Mangopay asks the customer directly for payment. If
there is still a payment default, the entire risk lies with the provider. Coachfox assumes no liability.
5.4. invoicingAny provider who offers services on Coachfox or via MeetFox for a fee expressly
agrees that this is done in the context of the independent activity in their own name and on their own
responsibility. The provider has the opportunity to provide a paid service, for which the customer pays a
fee after completion of the agreed service. This payment structure compensates the provider for all
services provided by him, less any membership-linked MeetFox service charge.
The provider instructs Coachfox to invoice for the particular service used by the customer, which is done
on behalf of the provider and includes the total amount including value-added tax (VAT payable by the
provider). The provider receives this billing directly after each completed service. Coachfox uses the
duration of the video call to check whether the service has actually been performed, but does not consider
terminating it prematurely as long as it is not unreasonable. After conclusion of a conversation, the
provider is again asked to enter the final to be charged to the customer fee, with only an optional down
adjustment is possible. An invoice for the service rendered will be sent to the customer or provider by
email in PDF format.
5.5. Duties / taxationThe provider is responsible for the correct taxation as well as the payment
of tax, social or other charges and must bear them. If available, the provider is required to provide a
VAT identification number when registering to ensure accurate accounting. Coachfox presupposes that
providers have a trade license for the activity offered and have themselves
informed their own tax advisor about the correct taxation of services offered via Coachfox.
6.1. Cancellation of service provision by the provider If a confirmed date for a service provision
by the provider is canceled, no penalties or costs are incurred for the provider. The customer has no
right to the provision of services and no fee will be charged.
6.2. Cancellation of service provision by the customer If a deadline for a service provision by the
customer is canceled in due time, the customer may be charged a cancellation fee. The provider is only
then entitled to charge any cancellation fee. The settlement of a cancellation fee is subject to the
cancellation conditions of the decision of the provider. The individual handling with cancellations is
displayed in the profile of the provider and is already visible to the customer before concluding a
service contract. Thus, all risks related to any cancellation are known to both users.
7. OTHER LIABILITY PROVISIONS
Coachfox accepts no liability for the quality, content, suitability, suitability and correctness of the
service offered by MeetFox and its providers. Vendors are themselves responsible for the accuracy and
legality of their specified content. The accuracy, timeliness and legality of this content can therefore
not be guaranteed. To the extent permitted by law, Coachfox assumes no responsibility for user-generated
content, services offered and related damages.
Coachfox points out that providers are not checked for the existence of qualifications, degrees,
business licenses or other approvals to offer their services through MeetFox. Any claims due to
incorrect information or non-existent qualifications are to be made against the provider. The assessment
of the competence of the providers and the compliance with any advice given by suppliers are the sole
responsibility of the customer. To the extent permitted by law, users hereby agree to bear the entire risk
associated with the use of the services offered on MeetFox.
MeetFox users are not entitled to MeetFox services and features. MeetFox reserves the right to
change or terminate functions, services and / or all activities on the platform at any time for any
reason, if this is reasonable for the contracting party under the terms of the contract. Coachfox makes no
representations or warranties as to the reliability, punctuality, quality or suitability of the MeetFox
features and assumes no responsibility for the correct and error free use of the Services.
7.1. User Generated Content Providers provide content about themselves that may be used by Coachfox
and thus MeetFox and made available to other users, with the rights to user content remaining the
property of the respective user. By uploading content providers such as text, photos, images, graphics,
hyperlinks and videos, users grant Coachfox and thus MeetFox a worldwide, perpetual, irrevocable,
transferable, royalty-free, sublicensable license, and the right to publish, store and share other
utilization of the user content via all Coachfox and MeetFox distribution channels and marketing formats
without the separate request of the user's permission.
The MeetFox platform and the content provided on MeetFox are the property of Coachfox and may be used
by users solely for the purposes of the services offered on MeetFox. For this, Coachfox or MeetFox
grants its users a limited, non-exclusive and non-transferable license. The rights for Coachfox or
MeetFox and their designs, layouts and program codes are owned exclusively by Coachfox and licensed
third parties. Coachfox and MeetFox each run a blog and publish content without warranty of scientific
accuracy. Coachfox is also not liable for the content of external websites or hyperlinks linked to
Coachfox or MeetFox or the associated social media channels.
7.3. Exemption Coachfox always strives to achieve undisturbed as possible and proper use of
MeetFox and all the associated features. The user acknowledges that shutdowns or malfunctions may occur
for maintenance and repair work. Coachfox therefore assumes no responsibility for unrestricted access or
availability of the Coachfox or MeetFox scope of services.
Coachfox points out that any performance delays or outages may occur. Users hereby agree to
indemnify Coachfox and all of its officers, employees and contractors for all claims, claims, losses,
liability, damages and costs (including attorney's fees) arising out of the use, receipt and offering of
services offered through MeetFox. This includes any claims for infringement or violation of the Terms by
the user, the use of user-generated content and the infringement of third-party rights. Coachfox shall not
be liable for legal costs, costs incurred by the user for the lawyer's fees or the costs of publishing
judgments, claims for damages or other claims of third parties;
The hereby described liability conditions do not restrict the consumer protection rights of the user
as well as mandatory statutory provisions, the exclusion of which is not permitted by law.
8. CONTRACT DURATION / EASY RESOLUTION
The contractual relationship is concluded for an indefinite period, but can be terminated at any time
without notice and without giving any reason individually by both parties (Coachfox and users) in writing.
Also for the premature termination of the contract entitle other material breaches of contract. If a
provider has already transacted transactions via the electronic payment service Mangopay, the collected
credit from the eWallet will be paid out to the
specified bank account of the provider prior to termination / deletion of the user account.
9. DATA PROTECTION
The user agrees that his personal data, namely name, date of birth, address, telephone number and email
address, if specified for the purpose of contract fulfillment and care of the user as well as for own
advertising purposes of Coachfox or MeetFox, for example for the sending of offers, Messages and
newsletters (in electronic form), as well as for the purpose of indicating the existing or former
business relationship (reference note) are automatically supported, stored and processed.
If the button "I would like to be informed about news and offers by MeetFox via email" is activated
during registration, the user agrees that electronic mail will be sent to him for advertising purposes
until further notice. This consent can be revoked at any time in writing by email to email@example.com
or to firstname.lastname@example.org.
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